At BOS Medicare Surgical, we are committed to delivering medical equipment and healthcare products quickly, safely, and efficiently across India. This Shipping Policy explains our order processing, shipping coverage, delivery timelines, shipping charges, tracking, packaging, and delivery procedures.

1. Order Processing

  • We process all orders within 1–2 business days after successful payment confirmation.
  • We process orders placed on Sundays or public holidays on the next working day.
  • Additionally, processing may take slightly longer during high-demand periods.

    2. Shipping Coverage

    We deliver to most locations across India through our trusted logistics partners. Delivery availability may vary depending on the destination and courier service.

    3. Estimated Delivery Time

    Our estimated delivery time is:

    • Metro Cities: 2–5 Business Days
    • Other Cities & Towns: 3–7 Business Days
    • Remote Areas: 5–10 Business Days

    Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or unforeseen circumstances

    4. Order Tracking

    Once your order is shipped, you will receive an email containing your tracking number and carrier details. You can use the tracking ID to monitor your shipment.

    5. Delivery Attempts

    Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or any customer-related issue, the shipment may be returned to us. If you want the same package shipped again, you may need to pay the applicable shipping charges.

    6. Packaging

    All medical equipment is securely packed using industry-standard packaging materials to ensure safe transportation and product protection.

    7. Damaged or Missing Products

    If your package arrives damaged, tampered with, or incomplete, please contact our customer support within 24 hours of delivery. Please provide photographs and an unboxing video of the package and product so that we can review the issue.

    8. Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details. BOS Medicare Surgical will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

    9. Contact Us

    For any questions regarding our Shipping Policy, order processing, delivery, tracking, or shipping charges, please contact our customer support team.

    Email: bocosmedicare@gmail.com
    Phone: +91 9873035777
    Website: www.bosmedicare.com