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“Return & Replacement Policy”

At BOS Medicare Surgical®, we are committed to providing genuine, high-quality medical products and ensuring complete customer satisfaction. To protect both our valued customers and our business from fraudulent or misleading claims, please carefully review our Return & Replacement Policy before placing an order.

1. Return Policy:

  • Return request must be initiated within 7 calendar days of delivery.
  • Returns will be considered only if the product is damaged, defective, or a different product has been delivered.
  • A complete and unedited unboxing video is mandatory for every return request.
  • Without an unboxing video, no return request will be accepted.
  • The product must be-
  • Unused
  • Unwashed 
  • In its original packaging
  • With all accessories, manuals, labels/Address slip.

Note: Products damaged due to customer misuse, negligence, improper handling or normal wear & tear will not be eligible.

2. Replacement Policy:

A complete, continuous, and unedited unboxing video is mandatory. The video must begin before opening the parcel and clearly show:

  • Shipping label/Address
  • Outer package condition
  • Complete unboxing process
  • Product received
  • Accessories included

Edited, paused, cropped, or incomplete videos will not be accepted as valid proof.

  • In case a wrong product is received, customers must immediately notify us within 48 hours of delivery.
  • If the outer parcel appears damaged or tampered with at the time of delivery, customers are advised to refuse delivery or record a complete video before opening the package.
  • A clear unboxing video is mandatory for replacement approval.
  • After verification, the replacement will be shipped as soon as possible.


3. ⚠ Caution Note:

  • Please record a continuous unboxing video before opening your parcel.
  • The video must clearly show the shipping slip, complete opening process, and the product received.
  • Edited or incomplete videos will not be accepted.
  • Claims made after 7 days from the delivery date will not be accepted.
  • BOS Medicare Surgical® reserves the right to reject any return & replacement, request if the provided evidence is insufficient, misleading, altered, fraudulent, or does not comply with this policy.

4. Contact Us

For any return or replacement request, please contact:

  • Email Id: bosmedicare8@gmail.com
  • Website: bosmedicare.co.in

Disclaimer: BOS Medicare Surgical® reserves the right to modify or update this policy at any time without prior notice. The latest version published on our website shall always prevail.